Last Updated: September 27, 2024

Welcome to Chat & Write, a web application designed to assist users in enhancing their International English Language Testing System (IELTS) writing skills through the use of advanced Large Language Models (LLMs). By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions.

1. Acceptance of Terms
These Terms and Conditions constitute a legally binding agreement between you and Ji Yi Bi (Zhu Hai) Information Technology Ltd., the provider of Chat & Write. Your use of the service constitutes your acceptance of these terms. If you do not agree to these terms, you must not use the service.

2. Eligibility
To use Chat & Write, you must be at least 18 years old or have parental consent if you are under 18. You must also have the legal capacity to enter into a contract.

3. User Conduct
You agree to use Chat & Write only for lawful purposes and in accordance with these Terms and Conditions. You must not:
- Use the service to engage in any illegal activity.
- Attempt to gain unauthorized access to the service or its related systems or networks.
- Use the service to send spam or other unsolicited communications.
- Interfere with or disrupt the service or servers or networks connected to the service.
- Use the service to impersonate any person or entity or otherwise misrepresent your identity or affiliation with any person or entity.
- Use the service to infringe upon the intellectual property rights of others.
- Use the service to post, transmit, or share content that is defamatory, obscene, threatening, abusive, or hateful.

4. Privacy Policy
Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your personal information. By using the service, you consent to the practices described in our Privacy Policy.

5. Intellectual Property Rights
All content on Chat & Write, including but not limited to text, graphics, logos, images, and software, is the property of Ji Yi Bi (Zhu Hai) Information Technology Ltd. or its licensors and is protected by international copyright laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our site without prior written permission from Ji Yi Bi (Zhu Hai) Information Technology Ltd..

6. User Content
When you submit, post, or upload content to Chat & Write, you grant Ji Yi Bi (Zhu Hai) Information Technology Ltd. a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, and display such content in connection with providing the service. You represent and warrant that you own or control all rights to the content you submit or that you have all necessary permissions to grant Ji Yi Bi (Zhu Hai) Information Technology Ltd. the rights described above.

7. Disclaimers
Chat & Write is provided "as is" and "as available." Ji Yi Bi (Zhu Hai) Information Technology Ltd. makes no representations or warranties of any kind, express or implied, as to the operation of the service or the information, content, materials, or products included on this site. To the fullest extent permissible by applicable law, Ji Yi Bi (Zhu Hai) Information Technology Ltd. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

8. Limitation of Liability
In no event shall Ji Yi Bi (Zhu Hai) Information Technology Ltd., its affiliates, directors, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to use the service;
- Any conduct or content of any third party on the service;
- Any content obtained from the service; or
- Unauthorized access, use, or alteration of your transmissions or content, even if Ji Yi Bi (Zhu Hai) Information Technology Ltd. has been advised of the possibility of such damages.

9. Indemnification
You agree to defend, indemnify, and hold harmless Ji Yi Bi (Zhu Hai) Information Technology Ltd. and its affiliates, directors, officers, employees, agents, suppliers, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of the service, including but not limited to any content you submit, post, or otherwise make available via the service.

10. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of People's Republic of China (PRC), without giving effect to any principles of conflicts of law.

For users located outside of People's Republic of China (PRC), the laws of People's Republic of China (PRC) shall still apply, and you agree to submit to the non-exclusive jurisdiction of the courts of People's Republic of China (PRC) for the resolution of any disputes arising out of or relating to these Terms and Conditions. However, Ji Yi Bi (Zhu Hai) Information Technology Ltd. retains the right to bring legal proceedings in any other jurisdiction where it believes such action is necessary or appropriate.

If you are a resident of a country within the European Union (EU), the United Kingdom (UK), or another jurisdiction that requires specific local laws to apply, the laws of your country of residence may also apply, and you may have additional rights under those laws. In such cases, the choice of law and jurisdiction will be determined by the applicable local laws and regulations.

11. Changes to Terms and Conditions
Ji Yi Bi (Zhu Hai) Information Technology Ltd. reserves the right to amend these Terms and Conditions at any time. We will notify you of significant changes by posting the new terms on the website and updating the "Last Updated" date at the beginning of these Terms and Conditions. Your continued use of the service after the effective date of any changes constitutes your acceptance of those changes.

12. Termination
We reserve the right to terminate or suspend your access to Chat & Write at any time, with or without cause, and with or without notice. Upon termination, all rights granted to you under these Terms and Conditions will cease immediately.

13. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Ji Yi Bi (Zhu Hai) Information Technology Ltd. regarding the use of Chat & Write and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding the subject matter.

14. Contact Information
If you have any questions about these Terms and Conditions, please contact us at ross.zhang@chatnwrite.com or 1909 Zhuo Fan Center, 666 Qiao Guang Street, Zhu Hai, China.

15. Additional Provisions
- Export Control: You agree to comply with all applicable export control laws and regulations of People’s Republic of China (PRC) and other relevant jurisdictions.
- Force Majeure: Ji Yi Bi (Zhu Hai) Information Technology Ltd. shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
- Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

By using Chat & Write, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Ji Yi Bi (Zhu Hai) Information Technology Ltd.
September 27, 2024

Last Updated: September 27, 2024

At Chat & Write, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our web application. By using Chat & Write, you consent to the practices described in this Privacy Policy.

1. Information We Collect

    1.1 Personal Information
    We may collect the following types of personal information:
    - Registration Information: When you register for an account, we collect your name, email address, and password.
    - Profile Information: You may provide additional information such as your country, age, and educational background.
    - Payment Information: If you purchase a subscription or other paid services, we may collect payment information such as credit card details, which are processed securely by our payment processors.
    - Content and Usage Data: We collect the content you submit, such as essays and practice writing samples, as well as information about how you use our services, including the features you interact with and the duration of your sessions.

    1.2 Non-Personal Information
    We may also collect non-personal information, such as:
    - Device Information: Information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.
    - Usage Data: Information about your interactions with our services, such as pages visited, links clicked, and search queries.
    - Cookies and Similar Technologies: We use cookies and similar technologies to track your preferences and enhance your user experience. For more information, see our Cookie Policy.

2. How We Use Your Information

    We use the information we collect for various purposes, including:
    - Providing and Improving Services: To provide and improve our services, including personalizing your experience and offering relevant features.
    - Communication: To send you updates, notifications, and promotional materials, and to respond to your inquiries.
    - Security and Compliance: To protect the security of our services, prevent fraud, and comply with legal obligations.
    - Analytics and Research: To analyze usage patterns, conduct research, and improve our services.

3. Sharing Your Information

    We may share your information with:
    - Service Providers: Third-party service providers who assist us in operating our services, such as hosting providers, payment processors, and analytics services.
    - Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
    - Protection of Rights: We may disclose your information to protect the rights, property, or safety of Chat & Write, our users, or others.
    - Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

4. Your Choices

    You have the following choices regarding your personal information:
    - Access and Correction: You can access and update your personal information by logging into your account or contacting us.
    - Marketing Preferences: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us.
    - Cookies: You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

5. Data Security

    We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children's Privacy

    Our services are primarily intended for individuals aged 18 and older. However, users under the age of 18 may use our services with the consent of a parent or guardian. If a parent or guardian provides consent, we will collect and use the personal information of the minor in accordance with this Privacy Policy. 

    If we become aware that we have collected personal information from a child under 18 without valid parental consent, we will take steps to delete that information. Parents or guardians can request the deletion of a child's personal information by contacting us at [Contact Email].

8. International Data Transfer

    If you are located outside of People’s Republic of China, please note that your information may be transferred to, stored, and processed in People’s Republic of China and other countries where we or our service providers operate. These countries may have different data protection laws than your country. By using our services, you consent to the transfer of your information to these jurisdictions.

9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date at the beginning of this Privacy Policy. Your continued use of the service after the effective date of any changes constitutes your acceptance of those changes.

10. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
    - Email: ross.zhang@outlook.com
    - Postal Address: 1909 Zhuo Fan Center, 666 Qiao Guang Street, Zhu Hai, China

Ji Yi Bi (Zhu Hai) Information Technology Ltd.
September 27, 2024

Last Updated: September 27, 2024

Thank you for choosing Chat & Write to enhance your IELTS writing skills. As our service is entirely digital and intangible, this policy outlines our procedures for access, refunds, and cancellations.

1. Access to the Service

1.1 Account Activation
Once you complete the registration, an email confirmation will send to your email address, upon your confirmation via the link provided in the email, your account will be activated immediately.

1.2 Package Details
We offer various packages, each providing a specific quota of writing submissions and other features. The details of each package, including the number of submissions and additional benefits, are clearly listed on our website.

2. Refund Policy

2.1 Free Trials
All free trials offered during marketing campaigns or special package require no payment. Chat & Write reserves all right to interpreter the extend, duration and scope of the free trails.

2.2 Paid Packages
- 14-Day Money-Back Guarantee: If you are not satisfied with Chat & Write within the first 14 days of purchasing a package, you can request a full refund by contacting our customer support at ross.zhang@chatnwrite.com. To qualify for a refund, you must:
    - Have not used the service extensively (e.g., used fewer than 50% of quotas).
    - Provide a valid reason for the refund request.
- Refunds After 14 Days: Refunds are not available for packages purchased more than 14 days ago. However, we may consider exceptional circumstances on a case-by-case basis.

3. Return Policy

3.1 Intangible Nature
Since Chat & Write is an intangible service, traditional returns do not apply. Instead, we focus on providing a high-quality service and addressing any issues or concerns you may have.

3.2 Feedback and Support
If you encounter any technical issues or have feedback about the service, please contact our customer support team at ross.zhang@chatnwrite.com. We are committed to resolving any problems promptly and ensuring your satisfaction.

4. Billing and Payment

4.1 Payment Methods
We accept payments through various methods, including credit cards, debit cards, and other online payment platforms. All transactions are processed securely through our trusted payment processors.

4.2 One-Time Payments
Each package is a one-time purchase, and you will be billed only once for the selected package. The validity period and quota of the package will be clearly specified on our website.

4.3 Late Payments
If a payment is not received by the due date during the purchase process, your order will not be processed, and you will need to retry the payment. Repeated failed payments may result in the cancellation of your order.

5. Account Management

5.1 Quota Usage
Each package includes a specific quota of writing submissions and other features. Once your quota is exhausted, you will need to purchase another package to continue using the service.

5.2 Inactivity
If your account remains inactive for a prolonged period (e.g., 12 months), we reserve the right to deactivate your account. You will receive a notification via email before deactivation occurs.

5.3 Violation of Terms
If you violate our Terms and Conditions, we may deactivate your account without refund. Serious violations may result in permanent account termination.

6. Contact Us

If you have any questions or concerns about our Shipping, Refund, and Return Policy, please contact us at:
- Email: ross.zhang@chatnwrite.com
- Postal Address: 1909 Zhuo Fan Center, 666 Qiao Guang Street, Zhu Hai, China

Ji Yi Bi (Zhu Hai) Information Technology Ltd.
September 27, 2024